Using RPA
to automate reports and send emails
Midlands and Lancashire CSU, Midlands
-->
Midlands and Lancashire CSU, Midlands
The Customer and Corporate Finance teams needed to automate the creation, manipulation and issuing of reports, and chasing providers for responses to emails because otherwise efficiencies in time wouldn’t be made and therefore work needed to ensure that staff and the CSU services are fit for the future to support the CCG closedown, the creation of ICBs and the development of partnerships with ICS members wouldn’t be possible. Otherwise, if we didn’t, we wouldn’t have capacity to move forward and survive.
The tangible products that came from our innovation were:
The benefits to individuals has been that they are spending less time on routine tasks and have more time to add intelligence to what they are reporting on. They have moved from just sending a list of for example, unmatched POs to a budget holder, to adding a comment to the email explaining why and adding an age analysis. The feedback from staff has been very positive. The benefits to the team are that there is now more understanding of the art of the possible and acceptance that this is the future and we need to embrace it. There is a sense of wanting to learn more and we have our STAR Education now driving this. The benefits to the organisation are that we have tested this technology (the first CSU to so so), we are sharing it (presentation to the Regional Office ICS Senior Leaders Forum) and provided case studies to others. We hope to share this wider and support others to implement RPA. In terms of time saved: The Corporate finance team saved 9 hours a month by automating 4 of their month end reports, (band 6 to band 8b staff). The Customer Finance team have saved around 20 hours a month (across many bands) and more reports are due to be automated. The STAR Innovations group are reviewing new innovative ideas from across the wider finance team and the efficiencies will no doubt increase. The auto chasing of care home providers has saved between 30- 40 hours a month of Band 3 and Band 4 staff time.
All the documents and resources relating to this innovation can be found in the downloads section at the bottom of the page.
Read now“Training in house staff to code and programme the Bots means that there is future proofing, and that people understand what the bot is doing.”
“I recommend this for approval and it fits with the direction of travel that most organisations should be starting upon.”
“the engaging way in which this was developed will certainly have contributed to its success as a project.”
The Innovation Programme would like to receive applications from individuals who have an interest in appraising NHS Finance Innovations.
Apply nowIn order for the Forum to be able to allocate its resources in worthwhile areas for the benefit of NHS Finance we are crowdsourcing ideas and problems for assessment, research and development.
Share nowHave you developed an innovation that’s delivering value to your team? Don’t keep it to yourself, submit it to our Innovation Programme.
Submit nowHere are all of the documents and resources related to this innovation