Counter Fraud Communications

Leeds Teaching Hospitals NHS Trust, North East and Yorkshire, Acute



The problem

The Counter Fraud Team needs to transform the Counter Fraud Service to become more agile and utilise online resources because otherwise there will be a detrimental effect on the Counter Fraud culture at the Trust, due to the working environment constraints of the COVID-19 pandemic.

The challenge

How might we transform the Counter Fraud Service to be more agile so that the Trust can maintain its strong Counter Fraud culture?

The outputs

  • Quarterly meeting with our key departments.
  • Up-to-date fraud risk assessments for key departments.
  • Microsoft Teams presentations with embedded Slido quizzes.

The outcomes

  • Employees are more readily contacting the Counter Fraud Team when they have suspicions of fraud, bribery or corruption.
  • Employees are more trusting of the Counter Fraud Team as they have more confidence in getting their concerns raised and dealt with.
  • The Trust is more aware of its local counter fraud risks and what is in place to mitigate them.

The Innovation

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All the documents and resources relating to this innovation can be found in the downloads section at the bottom of the page.

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What the peer-reviewers said

“Embedding champions encourages ownership across the organisation”

“Increased engagement with counter fraud across the trust, raising the profile of counter fraud”

“The unique features are the development of a champions network to be the eyes and ears of counter fraud”

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Here are all of the documents and resources related to this innovation

Innovation K1

Counter fraud communications