Increasing uptake of the Model Hospital portal

to empower colleagues in understanding where improvement opportunities exist.

Lewisham and Greenwich NHS Trust, London, Acute



The problem

Lewisham Greenwich NHS Trust needs to deliver more sustainable improvement programmes in order to remove the underlying deficit, ensuring local services can access investment funding required to provide high-quality care for every patient, every day.

The challenge

How might we identify areas of unwarranted variations so that we can drive improvements in productivity and efficiency in the delivery of better clinical outcomes for our patients.

The outputs

  • Increased uptake on MH portal users
  • Better alignment of internal data with MH (e.g. divisional performance reviews)
  • Better alignment of internal practices e.g. business case development, with benchmarking data every day.

The outcomes

The team has become SME of the portal and representative for the Trust. Individuals were able to develop better understanding of the portal and alignment with internal data platforms such as PLICs and Business Intelligence. The team was asked to share learnings at the Model health system ambassador forum in June.

The Innovation

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What the peer-reviewers said

“This is really useful and can really see the benefits to this innovation, as it’s driven improved data consistency in the trust.”

“Great implementation of use of the MH data into business as usual processes from CIP targets aligned to opportunities and business cases”

“I think it’s important that finance team do also use clinical data sets to help increase engagement and support cases for change using non-finance and financial bench-marking information.”

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