Service Level Agreement

Monitoring (SLAM) efficiency project  

Leeds Teaching Hospitals NHS Trust, North East and Yorkshire, Acute

 

 

The problem

The income team needs to produce monthly income and activity data in a timely manner for internal and external stakeholders because otherwise there would be serious repercussions regarding income recovery and financial sustainability.

The challenge

How might we improve the monthly processing routine so that we can deliver the required information in accordance with Trust expectations and contractual agreements with commissioners or, even exceed those expectations, in the most efficient way?

The outputs

The tangible products that came from our innovation were:

  • a robust system/ process that has the potential to be executed by any member of the team without any great depth of or prior T-SQL knowledge
  • a fully auditable process. Each stage of the process is documented and can be interrogated where required, should the need arise
  • an automated end-to-end process which can be scheduled to run as and when desired, in particular outside of core office hours when there is generally less traffic on the network.

The outcome

The tangible products that came from our innovation were:

  • a robust system/ process that has the potential to be executed by any member of the team without any great depth of or prior T-SQL knowledge
  • a fully auditable process. Each stage of the process is documented and can be interrogated where required, should the need arise
  • an automated end-to-end process which can be scheduled to run as and when desired, in particular outside of core office hours when there is generally less traffic on the network.

The Innovation

Read the full innovation on the Service Level Agreement Monitoring (SLAM) efficiency project

All the documents and resources relating to this innovation can be found in the downloads section at the bottom of the page.

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What the peer-reviewers said

“Innovation saved time reducing the processing by 50% and additional day as automated process takes 11 hours to run.”

“This innovation significantly reduces reporting times and improves data quality. It provides a clear audit trail for assimilating a significant quantum of data, with required adjustments into a reportable format.”

“Income levels invoiced in a timely manner and more accurately, certainly the statistics provided sound promising.”

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Downloads

Here are all of the documents and resources related to this innovation

Innovation I2

Service Level Agreement Monitoring (SLAM) efficiency project

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