The problem

The income team needs to produce monthly income and activity data in a timely manner for internal and external stakeholders because otherwise there would be serious repercussions regarding income recovery and financial sustainability.

The challenge

How might we improve the monthly processing routine so that we can deliver the required information in accordance with Trust expectations and contractual agreements with commissioners or, even exceed those expectations, in the most efficient way?

The outputs

The tangible products that came from our innovation were:

• a robust system/ process that has the potential to be executed by any member of the team without any great depth of or prior T-SQL knowledge
• a fully auditable process. Each stage of the process is documented and can be interrogated where required, should the need arise
• an automated end-to-end process which can be scheduled to run as and when desired, in particular outside of core office hours when there is generally less traffic on the network.

The outcome

The tangible products that came from our innovation were:

• a robust system/ process that has the potential to be executed by any member of the team without any great depth of or prior T-SQL knowledge
• a fully auditable process. Each stage of the process is documented and can be interrogated where required, should the need arise
• an automated end-to-end process which can be scheduled to run as and when desired, in particular outside of core office hours when there is generally less traffic on the network.