At the start of the pandemic, the AP team contacted suppliers to advise that invoices, where they were posted, must also be emailed to the AP generic mailbox. This was to ensure that the invoices would still get processed even if there wasn’t an office presence. This resolved the original problem and was also environmentally friendly, but it created a new problem of an overloaded mailbox.
How might we deal with the volume of invoices so that suppliers are paid in a timely manner and staff are not overloaded and feel they can still successfully complete their role when working from home?
- A streamlined process.
- Improved supplier satisfaction.
- Improved BPPC performance.
Benefits have been realised throughout:
- the AP team
- financial management reporting as invoices are processed quicker and better. The impact is seen in KPIs such as BPPC which benefit the reputation of the trust with suppliers.