The Problem
While all staff in the NHS have a strong motivation to work to improve the quality of patient care, finance staff need to spend more time in clinical areas because otherwise it can be easy for them to forget the patients, and instead focus on numbers and spreadsheets.
The Challenge
How might we spend more time in clinical areas so that we can enhance the patient experience, support our frontline staff, and improve our own motivation and job satisfaction?
The Output
A programme that allows finance staff to volunteer on wards at mealtimes on a regular basis.
The Outcomes
- Enhanced the patient experience and contributed to improvement of the quality of patient care.
- Freed up time for ward staff so that they can provide care elsewhere.
- Improved the motivation and satisfaction of finance staff by interacting directly with patients.
- Increased the presence of the finance department across the Trust.
The programme is in early stages of being implemented across other departments.