The Problem
The management accounts team needed a way to share best practice because otherwise processes are less innovative, efficient, and standardised across different clinical and operational divisions within the Trust.
The Challenge
How might we create a forum so that teams within a large management accounts team are able to share best practices, ideas, experiences and processes to overcome specific issues, to innovate, standardise, use their time more effectively and as a consequence add value to the Trust?
The Outputs
The outputs are the meetings and the discussions that take place. Examples of some topics covered are:
- recharges
- balance sheet reviews
- invoicing
- extra session accruals
- directorate reporting.
The Outcomes
The working groups have helped to spark new ideas within teams, solve specific problems and make processes more efficient. They have had the added benefit of creating stronger relationships across teams who perform similar roles but don’t necessarily get to frequently communicate. This new way of working encourages a culture of process improvement, innovation and automation.