NHS Staff Survey

Finance Directorates

We know that happy and engaged staff lead to better outcomes for our patients so it is important that we listen to staff experiences.  The NHS Staff Survey is a great measure of how staff are feeling and the FFF Finance Leadership Group have been looking at the data for finance directorates.  Through our analysis we have been learning from organisations that have scored highly and those that have improved from previous years to put together resources to help make NHS finance a great place to work.

Our 2025 comparison tool is now available to access below, it contains the results of 198 finance directorates.  If your organisation is not in the sample, it is because the finance scores were not available publicly on the staff survey local results website here.  Please note that in our sample some finance directorates scores might be wider than finance where other teams sit under the CFO but we believe it is still a representative sample of staff experiences.

For 2025 ‘We are always learning’ once again is the lowest scoring people promise, we know that this is largely due to appraisals so we have created a guide for meaningful appraisals that can be accessed below along with other resources to help improve staff experiences.

The FFF Finance Leadership Group will be looking at the scores further over the couple of months so key an eye on this page for further analysis, showcases and resources.

All data was copied manually from the staff survey website, every effort was made to collect this accurately however if you notice anything that doesn’t look right please let us know and we will update accordingly.

Staff Survey 2025 Findings

A short presentation on the headlines from the 2025 staff survey results for finance teams.

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Learning from Liverpool Heart & Chest

James Bradley, Director of Finance at Liverpool Heart and Chest Hospital NHS FT, shares how the organisation has led the NHS Staff Survey over the past four years. Watch the presentation and access the slides here.

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NHS Staff Survey Resource Guide – Learning from different finance departments 2023

The National Staff Survey Steering Group contacted the top scoring and most improved organisations, to find out what they believed made their organisation’s a great place to work.

View resource

Staff Survey Insights – Top Scoring 2024

A few insights from some of the organisations that were in the top ten scoring for finance directorates in the staff survey 2024.

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A Guide for Meaningful Appraisals

A guide on what a good a good appraisal process should entail including practical tips to enhance the processes significance for both staff and line managers.

Read it here

Showcases

Watch back some of the NHS staff survey showcases where organisations share what they have done to improve staff experiences.

Watch here

We Work Flexibly

A guide to flexible working, the benefits and some case study examples.

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We Are Always Learning

Read some ideas from different organisations on ‘we are always learning’.

Discover more here

We are a Team

Tools and ideas on how to improve team working in your department.

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We are Safe and Healthy

We want every member of NHS finance staff to feel supported at work.

Find out more

We are Recognised and Rewarded

How can you make staff feel recognised and rewarded?

Find out more

Staff Engagement

Find out more about staff engagment here.

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